Privacy policy

Your privacy is important to us here at therusticshoebox.com and we are dedicated to protecting your privacy. We will NOT sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you receive email from us and would rather not receive this information, you may unsubscribe by clicking on the link indicated in our email notices. The Rustic Shoebox LLC does not sell, trade or rent your personal information to others

 

 Pre-Order Policy.

Items purchased on PRE ORDER are subject to delivery between 1-2 weeks of the estimated shipping date that is provided in the items description at time of purchase.

Having a Pre-Order item amongst other items in your order will not hold back the delivery of your ENTIRE order.

Please note: estimated shipment dates included in the description of items are approximate and subject to change.

We will continue to ensure your SHOP w/ The Rustic Shoebox order gets to you as soon as possible, however, we do appreciate your patience!

Possible Delays

COVID -19 USPS/ INTERNATIONAL DELIVERY UPDATES:

Delay in Service Guarantee effective Oct 1, 2020.; Domestic USPS, and our international service estimated delivery windows are now being affected. Sadly, we cannot control shipping carrier delays.

Tracking updates may take an additional 5-7 business days to update. Please be aware before placing an order.

Delays are possible during our Holiday and Sale Season. Please keep in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.

We currently have a 3-5 business day (+ 4 days due to measurements taken to prevent the spread of COVID-19) processing time before all of our orders are shipped.



MISSING YOUR ORDER?
1. FILE CLAIM WITH USPS
2. FILE POLICE REPORT
3. WAIT FOR USPS INVESTIGATION RESULTS.
THE RUSTIC SHOEBOX IS NOT  RESPONSIBLE FOR LOST OR STOLEN PACKAGES.
CUSTOMER(S) ASSUMES ALL RESPONSIBILITY ONCE A CONFIRMATION NUMBER IS ISSUED.
PLEASE DOUBLE CHECK THAT YOU INPUT THE CORRECT INFORMATION FOR SHIPPING PURPOSES.
SHIPPING ADDRESSES CAN NOT BE UPDATED ONCE TRACKING HAS BEEN ASSIGNED.